Privacy Policy

Introduction

At Emu Rhythm Ltd, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, website, or mobile applications.

We adhere to the Australian Privacy Principals (APPs) contained in the Privacy Act 1988 (Cth) and are committed to ensuring the highest standards of data protection. By using our services, you consent to the data practices described in this policy.

Data We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information:

  Such as your name, email address, postal address, phone number, date of birth, and passport details when you book a tour or register for an account.

• Payment Information:

  Details required for processing payments, including credit card numbers and billing addresses. Please note that we do not store full credit card details on our servers; these are securely processed by third-party payment gateways.

• Travel Preferences:

  Information about your travel group, dietary restrictions, medical conditions relevant to your tour, and activity preferences to tailor our experiences to your needs.

• Website Usage Data:

  Information on how you access and use our website, including IP address, browser type, referring/exit pages, and operating system. This helps us analyze trends, administer the site, and track user movements.

• Communication Data:

  Records of your interactions with us, such as emails, phone calls, and feedback forms.

How We Use Your Data

Your information helps us to:

• Process Bookings:

  To facilitate your tour reservations, manage payments, and confirm your travel details.

• Provide Services:

  To deliver the eco-tourism experiences you have chosen and to provide customer support.

• Improve and Personalize:

  To enhance our website, develop new tours, and personalize your experience based on your preferences and feedback.

• Communication:

  To send you important updates about your bookings, promotional offers, newsletters, and other relevant information. You can opt-out of marketing communications at any time.

• Safety and Security:

  To ensure the safety of our guests and staff, and to protect against fraud or unauthorized access.

• Legal Compliance:

  To comply with legal obligations and respond to lawful requests from public authorities.

Cookie Policy

Our website uses "cookies" to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website.
• Deliver relevant advertising.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

Your Rights

Under Australian privacy law, you have rights regarding your personal data:

• Access:

  You have the right to request access to the personal information we hold about you.

• Correction:

  You have the right to request correction of any inaccurate or incomplete personal information.

• Withdraw Consent:

  Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

• Complaints:

  If you believe we have breached your privacy rights, you have the right to lodge a complaint with us, and if unresolved, with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided below.

Data Security

We take the security of your personal information seriously and implement robust technical and organizational measures to protect it from unauthorized access, loss, misuse, or disclosure. These measures include:

• Encryption of data in transit and at rest.
• Regular security assessments and audits.
• Access controls to personal information.
• Employee training on data privacy and security.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. These include:

• Payment processors for secure transactions.
• Booking system providers.
• Marketing and analytics partners.

We ensure that any third parties we engage are compliant with relevant privacy laws and only use your data for the specific purposes we define.

Changes to This Privacy Policy

Emu Rhythm Ltd may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the bottom of this policy.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or would like to exercise your privacy rights, please contact us:

Last updated: October 26, 2023